But once again, there are hundreds/thousands of sites that all want your business, so this is not a big deal. Fraudsters who charge back routinely playing the big back -- cash in / lose -- chargeback may have some trouble doing this continuously with their own credit card company as they may start to wonder what the hell you are doing. In addition, many banks impose chargeback fees. Knowing the laws associated with chargebacks helps you to not only prepare a strong defense, but to potentially avoid the chargeback altogether by offering an alternate resolution. Consumer Chargeback Rights. If filing a chargeback seems quicker and easier, it might be tempting to try it out. In reality, though, merchants will typically want to retain your business and loyalty by doing all they can to resolve the issue quickly and to your satisfaction. Do you ever feel that chargeback fraud is too big to handle? We don't think so and neither does our guest who just happens to be a lawyer. We spoke with Nasir N. Pasha, managing attorney at Pasha Law PC, to understand the legal procedures to stop gross chargeback fraud. Want to know what he recommends? Find out here. Accordingly, in such circumstances, chargeback should be immediate without any referral back to the merchant/seller. However, this is clearly not the case. Surely, it is immoral (if not illegal) for a voluntary chargeback process to take precedence over my statutory rights in matters of consumer protection. There’s Nothing Friendly About Chargeback Fraud "Fraud" is one of the most common reasons cardholders cite when filing a chargeback. But under the wide umbrella of true fraud hides a more sinister form of deceit: chargeback fraud. Chargebacks provide protection to customers as they use their credit cards. However, for merchants, they pose a serious problem, since the ease of filing a chargeback is a fairly simple one. Unfortunately, customers do risk criminal penalties, as well as litigation, if the merchant decides to fight. Chargeback is not very well known about and some bank staff may not be aware of this rule. There’s no set timeframe for your card provider to resolve a chargeback or Section 75 claim, but if you’re unhappy with the outcome of the claim, or how long it’s taking, you can complain to your provider, it then has eight weeks to deal with this complaint. Yes, chargebacks are illegal, but not in the way that you think. When people show screenshots of chargebacks being illegal, they mean charging back from your credit card or your bank account is unlawful.
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